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Terminal Manager - Cluster

Field Operations & Operations Management
197 Total Views



The Terminal Manager - Cluster will lead, manage and coordinate the operations of multiple facilities clustered together for inbound and/or outbound delivery of freight.  Ensure terminal meets operational and revenue goals and ensure maximum cost-effective methods while achieving customer satisfaction for the service area.



  1. Function as Leader emulating the behaviors expected by the company of all employees.
  2. Coordinate all activities related to the operations to ensure continuous improvement while reducing costs and to meet or exceed customer expectations for on-time delivery.
  3. Drive for departmental results and identify potential problems to implement a corrective action plan.
  4. Manage the facility’s hiring process by hiring the best-qualified applicants and by ensuring compliance with company and government regulations.
  5. Facilitate education and training programs to motivate employees to improve performance and quality of work processes.
  6. Conduct performance reviews. Focus on development and career planning for the service team.
  7. Review and analyze expenditure, financial and operations reports to determine the requirement for increasing profits and improving processes. Prepare recommendations on findings for regional management evaluation.  Prepare facility budget and monitor monthly variance.
  8. Support sales efforts to achieve quota attainment by maintaining contact with the facility’s customer care team and by establishing relationships with customers.
  9. Establish and maintains an effective relationship with the local union and utilize extensive knowledge of the local union contracts to work with local unions.
  10. Provide a safe and efficient working environment for employees and the public by ensuring compliance with company and government safety regulations.


  1. Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
  2. Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
  3. Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
  4. Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.
  5. Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
  6. Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
  7. Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.


  1. Bachelor’s degree in business, logistics or related field or equivalent combination of education or experience.
  2. Strong decision-making ability with excellent customer focus and demonstrated attention to detail with proven track record for delivering results.
  3. Five (5) years of supervisory experience.
  4. Demonstrated organizational, planning, prioritization and leadership skills.
  5. Knowledge of National Masters Freight agreement, OSHA, and applicable local collective bargaining agreements.
  6. Effective verbal, written and interpersonal communication skills.


  1. Seven (7) years of operations leadership experience.
  2. Experience using MS Office applications (Word, Excel, Access and PowerPoint).
  3. Knowledge of company policy, procedures and applicable collective bargaining agreements.



This job frequently operates in a professional office environment indoors and occasionally on dock and shop floors in the terminal. Employee may occasionally encounter vibration, noise, odors, and extremes in temperature and wind as well as exposure to varied weather, varied surfaces, sharp edges, varied lighting and confined and congested areas and occasionally exposure to petroleum-based products such as gasoline, diesel fuel, oil, and grease.




The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Continually speaking and hearing, giving and receiving directions. Occasionally reaching or stretching and crouching or stooping. Seldom lifting, pushing/pulling, carrying up to 50 lbs of supplies and materials is required.


YRC Worldwide, along with all subsidiary companies, are an Equal Opportunity/Affirmative Action Employer

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