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JOB SUMMARY

 

The Senior Process Analyst will design tools for strategic company initiatives to help identify process inconsistencies and understand performance gaps. Design data collection tools to measure performance trends against identified KPI’s and metrics. Manage improvement projects with the goals of; increased customer satisfaction, sustainable low cost, increased reliability, reduced service variability, improved quality, and return on investment. Pay variable based on experience.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Create tools that extract and analyze data to measure the effectiveness of business processes.
  2. Build reports which are consumable by varying audiences that incorporate a standardized format.
  3. Identify process inconsistencies across the organization to standardize operating procedures.
  4. Meet with stakeholders to explain developed reports, and serve as the subject matter expert in answering questions about report functionality and methodology.
  5. Collaborate with manager to prioritize projects in the best interest of the organization.
  6. Partner with Senior Management, business leaders, subject matter experts, project teams and functional/non-functional partners to develop data analytic solutions.
  7. Run reports and test data for accuracy and quality

COMPETENCIES

  1. Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
  2. Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
  3. Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
  4. Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.
  5. Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
  6. Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
  7. Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.


 

MINIMUM REQUIREMENTS

  1. Bachelor’s Degree or equivalent experiences or education.
  2. Two (2) years of experience in data analytics.
  3. Experience using MS Office applications (Word, Outlook, PowerPoint, Access, Excel).
  4. Programming coursework or experience.
  5. Effective written, verbal and interpersonal communication skills.
  6. Demonstrated data analytics.


PREFERRED QUALIFICATIONS

  1. Five (5) years of experience in data analytics.
  2. Experience working with internal clients to design and deliver root cause data analytics.
  3. Experience in data analytics as an external consultant.


WORKING CONDITIONS

This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

 

 

PHYSICAL DEMANDS

The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required. 

 

YRC Worldwide is an Equal Opportunity/Affirmative Action Employer

Minorities/Females/Persons with Disabilities/Protected Veterans