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Performance Solutions Specialist

Engineering & Logistics
589 Total Views



Responsible for using a strong administrative skillset, coupled with data analysis, and an understanding of the ELD software platform. Effective communication skills to interact with field operations in gathering data. Support the functions of the Driver Accountability Team through various tasks and duties.



  1. Perform clerical/administrative assignments in accordance with established procedures and under general instruction.
  2. General understanding of the FMCSA ELD federal mandate.
  3. Ensure documentation accuracy.
  4. Maintain files and records in accordance with internal procedures.
  5. Provide support to the Performance Accountability & Change Assurance Team as needed.
  6. Provide support to the Driver Accountability Team as needed.
  7. Ability to work in multiple software applications to identify resolution of driver events.
  8. Compose and edit general correspondence, reports, etc.



  1. Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
  2. Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
  3. Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
  4. Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.
  5. Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
  6. Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
  7. Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.


  1. High School Diploma.
  2. Excellent organization and prioritization skills.
  3. Effective verbal, written, and interpersonal communication skills.
  4. Demonstrated ability to learn and adapt to new processes; ability to quickly understand general concepts for various projects.
  5. Demonstrated analysis and problem-solving skills.
  6. Demonstrated proficiency in PC applications, including Microsoft Excel.
  7. Ability to type with speed and accuracy.



  1. Prior customer service experience.
  2. Freight or freight related industry experience.
  3. Bachelor’s Degree.




This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.




The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required. 


YRC Worldwide is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Persons with Disabilities/Protected Veterans