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Manager-Technologies - Service Desk

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Information Technology
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Thanks for your interest in the Manager-Technologies - Service Desk position. Unfortunately this position has been closed but you can search our 790 open jobs by clicking here.

REQUIREMENTS

  1. Bachelor's Degree in Information Technology or equivalent work experience. 
  2. 5-10 years IT support related experience; demonstrated leadership (team lead, project management, etc.)
  3. Team development and performance management skills
  4. Experience managing projects
  5. Specific technology, solution and process expertise 
  6. Experience with supporting cloud solutions and managed services
  7. Dep understanding of ITIL model or similar framework for IT service delivery
  8. IT vendor management experience
  9. Excellent verbal and written communication skills

 

PREFERRED QUALIFICATIONS 

  1. Specific technology certifications (HDI Support Manager)
  2. Experience managing teams of 10-20+ IT resources
  3. Proven leadership experience in related fields, including Infrastructure and/or Solution Development
  4. ITIL Certification or experience with using framework for IT Service Delivery 
  5. Freight and Logistics industry experience
  6. MBA or advanced degree in related field


 

YRC Worldwide is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Persons with Disabilities/Protected Veterans

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