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Information Technology
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Responsible for providing leadership and direction to deliver optimized services and support for assigned functions. Role is accountable for leading teams that manage a portfolio of projects and services. The focus will be enterprise sales (CRM) and web (digital)


  1. Maintain current understanding of emerging technologies aligned to business needs.
  2. Partner with key stakeholders to develop the roadmap for areas of responsibility, identify and recommend new solutions to meet priority business needs.
  3. Identify long and short-range projects/plans to drive improvements in areas of assigned responsibility; partner with IT leadership to align on key strategies and priorities.
  4. Drive lifecycle management of solutions from selection to implementation to currency upgrades and/or sunset/termination.
  5. Drive projects and goals/objectives ensuring quality and timely delivery within approved budget.
  6. Provide clear communication on approach, status, issues and risks on a regular basis to manage stakeholder expectations.
  7. Develop relationships with key vendors and create cost-efficient and support development of comprehensive contracts that protect the company.
  8. Provide stable, available and operationally effective services and solutions.
  9. Seek customer feedback regularly to ensure services and support are efficient and effective; surface and identify repeat problems or service challenges. Craft and drive improvement plans to close gaps.
  10. Drive the growth, development and overall performance improvement of the department.
  11. Lead and grow a high-performance team by selecting high potential talent, training, coaching and providing developmental assignments.
  12. Participate in annual financial budgeting/planning processes.
  13. Manage actuals to budget and timely communication of budget exceptions and assist with development of plans to close gaps.
  14. Human resource management including interviewing, hiring new employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; career development.


  1. Coaching and Developing Others - Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities.
  2. Compelling Communication - Clearly and succinctly conveying information and ideas to individuals and groups; communicating in a focused and compelling way that captures and holds others’ attention.
  3. Decision Making - Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.
  4. Earning Trust - Gaining others’ confidence by acting with integrity and following through on commitments while disclosing own positions; treating others and their ideas with respect and supporting them in the face of challenges.
  5. Execution -Ensuring others contribute to organization strategies by focusing them on the most critical priorities, measuring progress, and ensuring accountability against those metrics.
  6. Facilitating Change - Encouraging others to implement better approaches to address problems and opportunities; leading the implementation and acceptance of change within the workplace.
  7. Resolving Conflict - Helping others deal effectively with an antagonistic situation to minimize damage to the relationships and promote shared goals; using appropriate interpersonal methods to reduce tension or conflict between two or more people and facilitate agreement.


  1. Bachelor's degree in related field.
  2. Five (5) to ten (10) years IT related experience; demonstrated leadership (team lead, project management, etc.).
  3. Experience managing complex projects.
  4. Specific technology, solution and process expertise.
  5. Experience with cloud solutions and managed services.
  6. IT vendor management experience.
  7. Excellent verbal and written communication skills.


  1. Specific technology certifications (based on manager role).
  2. Experience implementing/supporting large CRM and web implementations preferred

  3. Experience with customer data management and master data consolidation preferred
  4. Experience managing teams of ten (10) to twenty (20) or more IT resources.
  5. ITIL Certification or experience with using it for IT Service Delivery.


YRC Worldwide is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Persons with Disabilities/Protected Veterans

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