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JOB SUMMARY

 

Responsible for organizing the preliminary stages of the freight shipment process and be introduced to the various career paths within the transportation industry.  Coordinators will work directly with shippers, consignees, and the HNRY truckload team via email, phone, and in-person to prepare shipments for the carrier sales team.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Maintain a positive attitude that infects customers and co-workers adding to the exciting and purpose-driven HNRY Brokerage environment.
  2. Enhance self-performance by acquiring service and industry knowledge through our ‘on the job’ training program.
  3. Execute HNRY customer service strategies.
  4. Provide professional, reliable, and trustworthy service support for the YRC Freight truckload network.
  5. Call and schedule pickup/delivery appointments.
  6. Prepare freight shipments within the HNRY Transportation Management System(TMS).
  7. Communicate, provide shipment updates, and respond to questions from customers and YRC Freight employees.

COMPETENCIES

  1. Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
  2. Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
  3. Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
  4. Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.
  5. Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
  6. Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
  7. Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

 


MINIMUM REQUIREMENTS

  1. High School Diploma/GED.
  2. Two (2) years of previous customer service experience.
  3. Effective verbal, communication, and interpersonal skills.
  4. Ability to multi-task.
  5. Professional, likable, and outgoing personality.
  6. Great attitude and desire to work hard while having fun.

PREFERRED QUALIFICATIONS

  1. Bachelor’s Degree, preferably in Business, Supply Chain Management, Marketing, or related field.
  2. Previous experience in the transportation, logistics, or supply chain industry.

WORKING CONDITIONS

 

This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

 

PHYSICAL DEMANDS

 

The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required.

 

YRC Worldwide, along with all subsidiary companies, are an Equal Opportunity/Affirmative Action Employer

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