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Cargo Claims
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JOB SUMMARY

                                                            

Investigate, analyze and provide proper disposition of overage, shortage, salvage and R&U exceptions to ensure proper procedures have been followed.  Compile, analyze, and maintain cargo claim and OSD statistical reports.  Provide graphs and issue reports.  Provides support for Management to coordinate work flow and assignments for Admin staff.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Investigate and analyze overage and high value shortage exceptions to determine disposition and/or location of distressed freight.
  2. Investigate and analyze salvage and R&U exceptions to determine liability, mitigate loss and provide disposition of distressed freight.
  3. Assist Loss Prevention Coordinators in providing direction and guidance to field OSD personnel.
  4. Monitor individual inventories and assigned SC locations.
  5. Compile, analyze, and maintain all cargo claim and OSD weekly, monthly, quarterly, and annual reports and graphs distributed to officer and management personnel.
  6. Responsible for on-line claim adjustment journaling to maintain accurate account of claim history files and any required voiding of issued checks.
  7. Perform all duties of Specialist I as required.

 

COMPETENCIES

  1. Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
  2. Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
  3. Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
  4. Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.
  5. Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
  6. Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
  7. Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.


 

MINIMUM REQUIREMENTS 

  1. High school diploma or equivalent.
  2. General understanding of trucking industry.
  3. Excellent verbal and written communication skills.
  4. Proficient PC skills.

 

PREFERRED QUALIFICATIONS 

  1. College Degree or 2 years’ experience in transportation.
    2. Advanced knowledge or MS Office applications.

 

WORKING CONDITIONS

 

This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

 

PHYSICAL DEMANDS

 

The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required.

 

 

YRC Worldwide is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Persons with Disabilities/Protected Veterans