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Central Dispatch Operations Coordinator

Field Operations & Operations Management
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The CDO Coordinator will plan, implement, and monitor actions necessary for the timely movement of YRC freight throughout the network to meet or exceed customer expectations for on-time delivery. Oversee the cost effective movement and flow of freight and drivers from one point to another.



  1. Ensure on-time service goals are achieved by monitoring the linehaul system and implementing actions necessary for the timely and efficient movement of freight.
  2. Monitor and manage the repositioning of freight and drivers across the system to ensure terminals can effectively move freight.
  3. Count drivers and loads to make sure drivers, equipment and loads are available to move freight efficiently.
  4. Review freight flow patterns and implement actions necessary to minimize empty or partially loaded miles (including positioning extra shipments).
  5. Utilize forecasts to develop and implement 1-3 day operating plan to keep the network fluid.
  6. Monitor equipment availability and take action necessary to problem solve and maximize proper placement of equipment to meet business levels.
  7. Communicate with linehaul managers and terminals to best meet their shipping needs.
  8. Investigate shipping issues to determine a solution to ensure freight can be moved in a timely manner.
  9. Participate in daily meetings to communicate issues, deviations to the plan along with courses of action.



  1. Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
  2. Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
  3. Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
  4. Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.
  5. Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
  6. Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
  7. Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.


  1. High School diploma or equivalent.
  2. Transportation industry experience.
  3. Proven ability to think critically, analytically and problem solve.
  4. Effective verbal, written and interpersonal communication skills.
  5. Experience using MS Office applications (Word, Excel, Access and PowerPoint).



  1. Five (5) years of experience in operations or linehaul.
  2. Some college or equivalent training.
  3. Complete knowledge and understanding of network operations.
  4. Experience working in logistics.




This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.




The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required.


YRC Worldwide is an Equal Opportunity/Affirmative Action Employer

Minorities/Females/Persons with Disabilities/Protected Veterans

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