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Account Specialist I–Residential Direct

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Sales & Marketing
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JOB SUMMARY

 

Entry-level position in Residential Direct Service.  Responsible to develop and maintain customer relationships to grow YRC’s market share. Partner with Local and Corporate YRC Freight Account Executives to identify new opportunities and maximize each account’s business potential. Provide determined customer service to their accounts while developing strategic solutions to customer’s supply chain challenges.  Responsible for the less complex issues.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Operate as a point of contact for matters related to Residential Direct customers that require escalation regarding strategic and daily operations.
  2. Build and maintain strong, long-lasting relationships with Residential customers and their vendors.
  3. Responsible for Residential Direct bill count growth and revenue growth.
  4. Act as a Residential Direct contact for AE’s, CAE’s communication and sales help. Responsible for joint call support via phone or WebEx for outside sales.
  5. Research and obtain resolution of a variety of routine customer issues and develop issues into new growth opportunities.
  6. Coordinate with cross-functional internal teams (sales, operations, customer service, IT, claims, etc.) to improve the entire customer experience.

 

COMPETENCIES

  1. Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
  2. Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
  3. Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
  4. Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.
  5. Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
  6. Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
  7. Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

MINIMUM REQUIREMENTS

  1. Core Values
    • Absolute Ownership – we are responsible for everything we touch, no victims, no excuses
    • Others First – selfless actions for the good of the 1) Mission 2) Team 3) Individual
    • Open and Honest – we are open and honest in all that we do
    • Results Driven – we approach every task with the Mission in mind, with a focus on outcomes
  1. High School Diploma or GED.
  2. Effective verbal, communication, and interpersonal skills.
  3. Demonstrated organizational and prioritization skills.
  4. Professional, likable, and outgoing personality.
  5. Knowledge and experience in PC and Mainframe applications.

  

PREFERRED QUALIFICATIONS 

  1. Prior customer service experience.

 

WORKING CONDITIONS

 

This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

 

PHYSICAL DEMANDS

 

The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required.

 

 

YRC Worldwide is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Persons with Disabilities/Protected Veterans

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