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Supervisor-Central Dispatch (2nd Shift)

Field Operations & Operations Management
375 Total Views

At New Penn, safety and service quality are utmost importance. The City Dispatch Supervisor has direct responsibility to supervise and coordinate all activities for linehaul operations and drivers.  This position is responsible for the safe execution of operational plans and strategies to ensure timely, damage-free, and delivery/pick-up of freight.  This position is responsible for managing employee relations which also includes; coaching and counseling, and oversight of production and/or processes. 


New Penn is not a company to sit on its reputation.  We expect our employees to always strive for the next level.  That’s why this position requires excellent focus, high energy and enthusiasm, forward thinking, strong analytical capability, excellent problem solving, the ability to manage change, solid execution and a commitment to safety to help the company meet financial objectives and exceed customer expectations.  This position also requires independent decision making utilizing Company procedures and guidelines.  The Supervisor manages the activities of road drivers to maximize effective utilization of resources and to ensure customer satisfaction.  This position reports to the Manager – Central Dispatch


Essential Duties and Responsibilities:

  • Direct and coordinate the movement of company equipment and linehaul drivers engaged in transporting incoming and outgoing freight shipments to/from other facilities throughout the system.
  • Coordinate activities of operations to obtain optimum use of equipment, and personnel.
  • Responsible for achieving service, safety, and operational goals. 
  • Supports and coordinates efforts to achieve service goals by maintaining contact with the terminal’s Operations team and by establishing relationships with all related departments.
  • Establishes and maintains a good working relationship with labor by resolving problems in timely manner.
  • Administers a safety program which encourages a safe work environment and focus on prevention of collisions and injuries.
  • Ensure compliance with government and company regulations, policies, and procedures.

Required Education and Experience:

  • Bachelor's Degree in Logistics, Transportation, or Business Administration or five or more years of successful management experience which includes supervisory responsibility.
  • Proven track record of driving results and continuous improvement in an organization
  • Practical knowledge of leading root cause analysis strategies
  • Proven ability to lead people
  • Proven ability to utilize spreadsheets and ERP systems to manage operations


YRC Worldwide, along with all subsidiary companies, are an Equal Opportunity/Affirmative Action Employer