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Technology Supervisor - Windows

Information Technology
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The Technology Supervisor will serve as the team lead and lead technical contributor in providing support and development of capabilities of the Server Services team. In addition to day to day support and maintenance work within the team’s incident and request activities, the Technology Supervisor will plan, direct, manage and oversee team activities and operations as well as help lead the technical team’s activities around system design, architecture and implementation of systems and infrastructure.



  • Plan, direct, manage and oversee team activities and operations
  • Provide leadership and training for the Server Services team
  • Coaches employees on performance and contributes to mid-year and annual performance evaluations
  • Install, configure, test and maintain server infrastructure systems, application software and system management tools
  • Manage and monitor all installed systems and infrastructure
  • Proactively ensure the highest levels of systems and infrastructure availability
  • Monitor and test server architectures, identify possible solutions, and work with “developers” to implement those fixes
  • Responsible for maintaining and enhancing accurate documentation steps for installation, maintenance and configuration activities.  Maintains platform related inventory and other hardware/software/license tracing documentation.
  • Maintain security, backup, and redundancy strategies
  • Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
  • Participate in the design of information and operational support systems
  • Provide 3rd level support
  • Liaise with vendors and other IT personnel for problem resolution



  • Coaching and Developing Others - Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills
  • Decision Making - Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.
  • Execution - Ensuring others contribute to organization strategies by focusing them on the most critical priorities, measuring progress, and ensuring accountability against those metrics.
  • Earning Trust - Gaining others’ confidence by acting with integrity and following through on commitments while disclosing own positions; treating others and their ideas with respect and supporting them in the face of challenges.
  • Facilitating Change - Encouraging others to implement better approaches to address problems and opportunities; leading the implementation and acceptance of change within the workplace.
  • Compelling Communication - Clearly and succinctly conveying information and ideas to individuals and groups; communicating in a focused and compelling way that captures and holds others’ attention.
  • Resolving Conflict - Helping others deal effectively with an antagonistic situation to minimize damage to the relationships and promote shared goals; using appropriate interpersonal methods to reduce tension or conflict between two or more people and facilitate agreement.



  • Bachelor degree in Computer Science, Engineering or a related subject
  • 5+ years of proven professional experience demonstrating the ability to lead and develop a team of technical engineers
  • 8+ years of proven working experience in installing, configuring and troubleshooting Citrix based environments
  • 8+ years of proven working experience in installing, configuring and troubleshooting VMware environments.
  • Proven working experience in installing, configuring and troubleshooting Windows based environments.
  • Thorough understanding of virtualization and containerization concepts (e.g., App Volumes, App Layers, Docker, etc.)
  • Professional experience showing ability to research, develop plans and procedures, coordinate, schedule projects and prioritize work; demonstrating ability to respond to multiple projects within acceptable time frames, and ability to prepare and maintain accurate reports and records;
  • Professional experience demonstrating the ability to establish and maintain effective working relationships with all levels of employees and contractors, to prepare reports and to communicate ideas effectively, both orally and in writing
  • Ability to proactively self-initiate and continually expand professional development of all necessary skillsets, as well as keep abreast of related emerging technologies that would be used from a wide variety of sources (i.e., self-paced online training, training materials, and some training courses as available)



  • Solid Cloud experience
  • Solid scripting skills (e.g., Powershell scripts, Perl, Python)
  • Solid networking knowledge (OSI network layers, TCP/IP)
  • VCP 5 or newer
  • CCP 7
  • MCSE




This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.




The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Continually speaking and hearing, giving and receiving directions. Occasional lifting, pushing/pulling, carrying 50 lbs of supplies and materials is required.

YRC Worldwide is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Persons with Disabilities/Protected Veterans

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