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Information Technology
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YRC

JOB SUMMARY

 

YRCW, a nationwide Less Than Truckload (LTL) company that serves the US, Canada and Mexico, needs a Systems Engineer II for engineering, enhancing and supporting our mission critical server infrastructure. This engineering role will help lead the team’s activities for system design, architecture and implementation of server and storage infrastructure solutions. You will be responsible for implementing, enhancing and optimizing the support of industry standard and emerging server technologies, including researching and recommending solutions to improve the supportability and capability of critical infrastructure.


ESSENTIAL DUTIES AND RESPONSIBILITIES


• Requirements Gathering, Design and Implementation (15%):
• Install, configure, test and maintain server and storage infrastructure systems, application software and system management tools
• Assists with maintaining and enhancing accurate documentation steps for installation, maintenance and configuration activities.
• Manages team and small departmental projects. Coordinates the successful execution of project activities. Assists and develops project presentation. Presents project presentation to technical groups.
• Participate in the design of information and operational support systems
• Assists with the documentation of work and implementation standards/processes/procedures for the broader work group
• Intermediate knowledge and understanding of information technology concepts and principles, as a means of relating business needs to technology solutions.
• Knowledge of the fundamentals of project management, and experience providing tasks, milestones and time estimation within project plans.
Technology Innovation: (25%):
• Seeks opportunity to automate, simplify and consolidate Infrastructure platforms and processes
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Actively participates in and assists with vendor contract negotiations for areas of technology expertise
• Stays abreast of industry trends and best practices. Proactively identifies opportunities to leverage technology, improve processes, and enhance vendor relations to reduce costs and increase customer satisfaction. Works with management team to develop strategic direction for team.
Process and Support (50%):
• Manage, monitor, and test all installed systems and infrastructure, identify possible solutions, and work with customers to implement those fixes
• Evaluates and responds appropriately to customer issues and requests. Handles highly complex issues with moderate assistance. Escalates when necessary to appropriate team or individual to resolve.
• Works complex incidents, performs troubleshooting, administers repairs. Drives team to meet team SLAs
• Liaise with vendors and other IT personnel for problem resolution
• Maintains platform related inventory and other hardware/software/license tracking documentation.
• Works difficult incidents, performs troubleshooting, administers repairs. Assists team to meet team SLAs
Peer Leadership (10%):
• Actively coaches level one engineers, providing feedback as necessary
• Is as a SME for key areas of expertise and drive key projects or ongoing operational functions
• Assists with strategy/roadmap, and identifies and recommends new technology solutions to meet business needs


COMPETENCIES


• Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
• Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
• Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
• Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others. Coaches others on team as needed
• Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
• Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
• Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

REQUIREMENTS


• Bachelor degree in Computer Science, Engineering or a related subject
• Proven working experience in installing, configuring and troubleshooting server Operating Systems, backup and storage systems, and applications
• 5-7 years experience engineering and configuring data center facilities
• 5-7 years of proven working experience in installing, configuring and troubleshooting VMware environments.
• 5-7 years of proven working experience in installing, configuring and troubleshooting Infrastructure hardware
• Thorough understanding of virtualization and containerization concepts (e.g., App Volumes, App Layers, Docker, etc.)
• Thorough understanding of backup and storage systems, disaster recovery, server virtualization and containerization concepts (e.g., Commvault, Pure, NAS, Docker, etc.)
• Professional experience showing ability to research, develop plans and procedures, coordinate, schedule projects and prioritize work; demonstrating ability to respond to multiple projects within acceptable time frames, and ability to prepare and maintain accurate reports and records;
• Professional experience demonstrating the ability to establish and maintain effective working relationships with all levels of employees and contractors, to prepare reports and to communicate ideas effectively, both orally and in writing
• Ability to proactively self-initiate and continually expand professional development of all necessary skillsets, as well as keep abreast of related emerging technologies that would be used from a wide variety of sources (i.e., self-paced online training, training materials, and some training courses as available)


PREFERRED QUALIFICATIONS


• Solid Cloud experience
• Solid storage system knowledge (SAN, Pure, EMC Isilon, object oriented, etc.)
• Solid scripting skills (e.g., Powershell scripts, Perl, Python)
• Solid networking knowledge (OSI network layers, TCP/IP)
• VCP 5 or newer
• Citrix XenApp and/or XenDesktop experience
• Background leveraging enterprise Storage systems
• Disaster recovery planning and testing


WORKING CONDITIONS

This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMANDS

The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required.

YRC Worldwide is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Persons with Disabilities/Protected Veterans

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