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Information Technology
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YRC

JOB SUMMARY

 

Works both independently and in a team environment to perform the tasks, duties and responsibilities of a Senior Network Engineer. Utilizes knowledge, skills, and abilities to manage communication equipment, systems, and services used by the company.  Performs high-level analysis, makes recommendations, implements and supports communications in correlation with the facilitation and enhancement of day-to-day operations in the field and/or headquarter locations. Demonstrates broad knowledge of the organization, operations, policies, and related industry best practices.  Possesses expert-level technical knowledge, as well as strong business knowledge, to assist customers with IT related requests, issues, business processes, and customer service disciplines. Assists with the establishment of technical direction and deployment strategy of related technologies to meet team and organizational objectives. Works effectively with, while strengthening partnerships, with customers, internal support groups, and vendors.  Provides guidance to others for escalated and complex issues. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES 


Requirements Gathering, Design and Implementation (35%):

  • Install, configure, test and maintain Network infrastructure systems, application software and system management tools
  • Responsible for maintaining and enhancing accurate documentation steps for installation, maintenance and configuration activities. 
  • Manages team and small cross functional/departmental projects.  Coordinates the successful execution of project activities.  Assists and develops project presentation.  Presents project presentation to technical groups.
  • Drives the design of information and operational support systems
  • Defines and documents work and implementation standards/processes/procedures for the broader work group
  • In-depth knowledge and understanding of information technology concepts and principles, as a means of relating business needs to technology solutions.
  • Knowledge of the fundamentals of project management, and experience with creating and managing project plans, including budgeting and resource allocation.

Technology Innovation: (30%):

  • Drives automation, simplifies and consolidates Network platforms and processes
  • Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
  • Actively participates in and drives vendor contract negotiations for areas of technology expertise

Process and Support (20%):

  • Manage and monitor all installed systems and infrastructure
  • Monitor and test Network architectures, identify possible solutions, and work with customers to implement those fixes
  • Evaluates and responds appropriately to customer issues and requests.  Handles highly complex issues without assistance.  Escalates when necessary to appropriate team or individual to resolve.
  • Provides 3rd level support
  • Liaise with vendors and other IT personnel for problem resolution
  • Maintains platform related inventory and other hardware/software/license tracking documentation.
  • Works complex incidents, performs troubleshooting, administers repairs.   Drives team to meet team SLAs

Peer Leadership (15%):

  • Actively coaches and mentor’s others, is openly considered a mentor by other team members
  • May act as a team lead for key areas of expertise and drive key projects or ongoing operational functions 
  • Develops strategy/roadmap, identify and recommend new technology solutions to meet business needs

COMPETENCIES

  • Demonstrates expert-level knowledge of key business processes of partners and customers. Relates business needs in appropriate terms for team members and internal support groups.  Proactively strengthens relationships between partners and YRCW.
  • Works with team members to improve support model. Makes recommendations for improvement and coordinates successful implementation.
  • Contributes to current and long-range strategy planning efforts. Demonstrates high-level expertise with determining work efforts, preparing cost estimates, and setting objectives to obtain stated goals.
  • Evaluates and responds appropriately to customer issues and requests. Handles complex or high-impact issues without assistance.  Provides leadership with team and other support groups to resolve issues.
  • Works proactively with support groups and customers to identify needs and develop appropriate solutions and services.
  • Demonstrates and applies job relevant standards, methodologies, processes, and procedures. Proactively lead in the development of standards, tools, methodologies, processes, and procedures across organization.
  • Stays abreast of industry trends and best practices. Proactively identifies opportunities to leverage technology, improve processes, and enhance vendor relations to reduce costs and increase customer satisfaction.  Works with management team to develop strategic direction for team.
  • Reviews service levels of deployed systems and processes in regards to reliability, availability, and customer satisfaction. Provides leadership with management, team members, and internal support groups to develop supporting strategies for improvement.
  • Identifies opportunities to utilize technology to automate and streamline processes, simplify customer interaction, and improve service deliver. Presents recommendations to management for approval.
  • Provides ongoing leadership of support for deployed technologies, systems, and processes according to established procedures and industry best practices. Formulates strategies and makes recommendations to management.
  • Promotes and consistently follows established policies and procedures. Leads team members and internal support groups to establish, review, and enhance standards, policies, and procedures for customer service related responsibilities.
  • Supports and provide input for determining budget goals and objectives. Works with leadership team to improve cost effectiveness of services and solutions.
  • Models and promotes customer centric behaviors consistently meeting or exceeding customer expectations.
  • Demonstrates core competencies relevant to the duties and responsibilities of the position.
  • Maintains effective communications and provides leadership in sharing information across team, department, and organization.
  • May perform other job-related duties as assigned


MINIMUM REQUIREMENTS

  • Bachelor's Degree or the equivalent combination of education and experience.
  • Minimum seven (7) years of relevant in depth technical knowledge in areas related to platform specific systems and/or network operations.
  • Experience with configuring and supporting enterprise grade network equipment (routers, switches, load balancers, wireless, firewalls).
  • Experience troubleshooting circuits.
  • Experience designing and supporting large enterprise networks including data centers and call centers.
  • Ability to work effectively with personnel on all levels.
  • This role will require On-call/afterhours work.

PREFERRED QUALIFICATIONS

  • Bachelor’s degree
  • Three (3) years of experience in senior network engineer role.
  • Experience in designing and supporting cloud services.
  • Experience with Software Defined Networks (SDDC & SDWAN).
  • In depth knowledge of DNS/DHCP and Load Balancing technologies
  • Actively participates in DevOps or similar mindset CI/CD etc..
  • In depth experience with quality of service.
  • Experience managing support contracts.

WORKING CONDITIONS

 

This job primarily operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

 

PHYSICAL DEMANDS

 

The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Occasional lifting, pushing/pulling, carrying 10 lbs. of supplies and materials is required.

 

YRC Worldwide, along with all subsidiary companies, are an Equal Opportunity/Affirmative Action Employer

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