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Senior Technical Support Specialist

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Information Technology
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YRC
Thanks for your interest in the Senior Technical Support Specialist position. Unfortunately this position has been closed but you can search our 666 open jobs by clicking here.

MINIMUM REQUIREMENTS

  1. Associates Degree or 2-4 years equivalent experience
  2. Four (4) years prior Help Desk or Computer Operations/Network Operations Center (NOC) experience.
  3. Demonstrates advanced knowledge of primary customer service responsibilities.
  4. Expert level technical troubleshooting and analytical/problem-solving skills
  5. Excellent oral and written communication
  6. IT Service Management tool experience (preferably ServiceNow)

PREFERRED QUALIFICATIONS

  1. ITIL knowledge
  2. Prior experience providing technical support and/or customer service
  3. Familiarity with Microsoft Office including Outlook, Excel, Word, or SharePoint
  4. Network skills
  5. Ability to work weekends, holidays and evenings

 

WORKING CONDITIONS

 

This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

 

PHYSICAL DEMANDS

 

The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required.

 

 

YRC Worldwide is an Equal Opportunity/Affirmative Action Employer

Minorities/Females/Persons with Disabilities/Protected Veterans

 

 

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