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Information Technology
Thanks for your interest in the Senior Process Analyst position. Unfortunately this position has been closed but you can search our 666 open jobs by clicking here.


  1. Four (4) or more years’ experience in enterprise level IT Service Management operations
  2. Two (2) or more years’ experience utilizing the ServiceNow platform or comparable ITSM ticketing system; preferred
  3. Bachelor’s degree in Computer Science, Engineering or equivalent experience.
  4. Ability to understand business functionality and translate into Tier 1 and self-service support requirements.
  5. Ability to partner with software engineers and Help Desk agents to identify course of resolutions.
  6. Strong problem-solving, multitasking and organizational skills.
  7. Flexibility, intellectual curiosity, assertiveness and approachability.
  8. Ability to execute given assignments in a self-directed manner, takes ownership.
  9. Strong documentation, requirements gathering and mediation skills.
  10. Experience in the design, creation and delivery of process and tool training to an enterprise-wide organization.
  11. Ability to quickly troubleshoot problems that may arise in work products and implement corrections in a timely manner.
  12. Excellent interpersonal skills (including verbal, written, presentation and facilitation skills) with the ability to communicate and partner effectively at all levels within the organization, with both technical and non-technical audiences.
  13. Maintain integration and initiate improvements in the Business Service Models, ServiceNow, and ITSM processes, people and governance.
  14. Provide input to the on-going service management program and collaborate with other process managers.
  15. Familiarity with ITSM best practices, ITILv3 Foundations certified (preferred).




This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.





The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required.

YRC Worldwide is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Persons with Disabilities/Protected Veterans

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