Operations Support Specialist - Afternoon
Job Summary:
Performing a variety of clerical processes in support of the Terminal’s operation.
Job Duties:
- Perform clerical/administrative assignments in accordance with established procedures and under general instruction.
- Print, scan and update documents in accordance to established office practices. Create and file documents relating to the operation of the facility.
- Respond to customer communications in an accurate and timely manner, investigate, and resolve customer complaints.
- Create, review and maintain various reports and ensure proper company functions.
- Open and route incoming mail and prepare outgoing mail.
- Order and keep track of office supplies.
- Assist in the administration and office support functions by maintaining office records, personnel files and answering routine questions about company policy.
- Ensure union employee’s vacation calendar is updated on a regular basis
- Other duties as assigned.
COMPETENCIES
- Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
- Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
- Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
- Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.
- Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
- Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
- Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
MINIMUM REQUIREMENTS
- High School diploma or equivalent.
- Effective organizational, planning and prioritization skills.
- Proficient using MS Office applications (Word, Outlook, PowerPoint, and Excel).
- Effective verbal, written and interpersonal communication skills.
Competencies / Requirements:
- Completion of secondary school required.
- Working knowledge of MS Office Applications.
- General office experience required.
- Familiarity with Mainframe an asset.
- Transportation experience an asset.
Working Conditions:
- Works within the Terminal office and dock area.
- Monday to Friday, 3:00 p.m. start.
Yellow Corporation, along with all subsidiary companies, are an Equal Opportunity/Affirmative Action Employer