Operations Support Specialist - Afternoon

Job Summary:

Performing a variety of clerical processes in support of the Terminal’s operation.

Job Duties:

1. Perform clerical/administrative assignments in accordance with established procedures and under general instruction.
2. Print, scan and update documents in accordance to established office practices. Create and file documents relating to the operation of the facility.
3. Respond to customer communications in an accurate and timely manner, investigate, and resolve customer complaints.
4. Create, review and maintain various reports and ensure proper company functions.
5. Open and route incoming mail and prepare outgoing mail.
6. Order and keep track of office supplies.
7. Assist in the administration and office support functions by maintaining office records, personnel files and answering routine questions about company policy.
8. Ensure union employee’s vacation calendar is updated on a regular basis
9. Other duties as assigned.

COMPETENCIES

1. Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
2. Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
3. Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
4. Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.
5. Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
6. Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
7. Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

MINIMUM REQUIREMENTS

1. High School diploma or equivalent.
2. Effective organizational, planning and prioritization skills.
3. Proficient using MS Office applications (Word, Outlook, PowerPoint, and Excel).
4. Effective verbal, written and interpersonal communication skills.