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Operations Supervisor (Dispatch)

Field Operations & Operations Management
YRC Freight Canada
Job Summary: 
 Supervise all activities of drivers, dockworkers and other operations personnel. Utilizes available resources to move freight in the safest and most cost effective manner to meet or exceed customer expectations and to achieve company goals. 

 Job Duties:
1. Develop daily delivery plan utilizing equipment, manpower and other resources to ensure an effective, efficient operation.

 2. Supervise all activities of drivers and dockworkers responsible for efficient loading/unloading of trailers along with productive pick-up and delivery of freight at customer locations. 

3. Manage work assignments, monitor performance and provide training on job duties, company policies and procedures.  

4. Responsible for the hiring, training, discipline and termination of personnel. 

5. Manage the grievance procedure for union personnel. 

6. Communicates company safety program and enforces safety rules and compliance with all government regulations. 

7. Ensure proper work methods are utilized at all times. 

8. Utilize independent judgment and effectively recommend personnel actions in accordance with company policy, procedures and contractual language. Provide appropriate coaching and documentation of actions.

 9. Complete necessary paperwork accurately and in a timely manner to ensure an efficient and steady flow of information.

 10. Extensive knowledge and effective use of the local union contract.

Competencies / Requirements:


  • Completion of secondary school is required.
  • Effective verbal, written, and interpersonal communication skills 
  • A college diploma or university degree in business or transportation administration or equivalent experience preferred.
  • Several years of supervisory experience related to freight traffic required.
  • Working knowledge of MS Office applications.
  • Demonstrated ability to lead, motivate and train terminal operations personnel.



Working Conditions:



  • This is a 24/7 operations. Must be flexible and willing to work any schedule. Will be required to do shift rotations.




YRC Reimer is an Employment Equity Employer


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