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New Penn

Job Purpose Statement


Perform general clerical and administrative support of Operations Management. Accomplish a variety of clerical and general office duties to assist by utilizing knowledge of office procedures and systems.

Essential Duties and Responsibilities:

  • Answer phones, maintain positive customer relations in problem solving. Route phone calls to appropriate persons, assist in dispatch functions.
  • Efficiently operate various office machines including: adding/calculator, copiers and facsimile machines. Use mainframe computer terminal CRT to access and/or update data.
  • Ability to multi-task by utilizing organizational and prioritization skills and effectively manage tasks.
  • Exhibit effective written, verbal and personal skills for handling customer phone inquiries, working with both print and electronic correspondence and assisting other team members, supervisors and upper management.
  • Typing and keyboarding skills; speed and accuracy, ten key adding/calculator proficiency. 


Education and Experience Required: 

  • Commensurate basic computer skills to readily enter, access, review or change data as required.
  • Organizational and prioritizing skills to expedite and effectively manage work load.
  • Typing and keyboarding skills with speed and accuracy.
  • Effective verbal, written and interpersonal communications skills.
  • Ability to communicate with internal and external customers effectively.
  • Experience and proficiency with (10) key calculating machines by touch.
  • Mathematical skills and cash handling experience.
  • Ability to work varying shifts/hours/days.
Preferred Qualifications:
  • Previous experience Transportation, Logistics or related field.
  • Ability to work independently with minimal supervision.

YRC Worldwide, along with all subsidiary companies, are an Equal Opportunity/Affirmative Action Employer

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