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Field Operations & Operations Management



Leads and participates in projects that are focused on analyzing, designing, developing, and controlling solutions that add value to the Operations of YRCW.  Selects appropriate techniques to problem solving, process technical solution design, data analysis, and quality control.



  1. Works with internal and external business and IT partners in defining business requirements for technical solutions, testing software releases, identifying bugs, and retesting software solutions.
  2. Leads and executes process improvement initiatives.
  3. Develops and maintains documentation for assigned projects.
  4. Provides operational input to and support for projects in alignment with corporate and department strategy.
  5. Develops and facilitates solution design in collaboration with stakeholders to accomplish objectives supporting process, data analysis, technology, and quality control.
  6. Leads groups of teams to implement new and updated technologies across the YRCW Operation.
  7. Ensures successful completion of assignments within budgeted time and cost constraints.
  8. Participates in defining objective approaches to problem solving and project management (planning, scheduling, and tracking work).
  9. Provides business support and expertise for designed solutions.


  1. Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
  2. Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
  3. Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
  4. Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message, listening actively to others.
  5. Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
  6. Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
  7. Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.


  1. Bachelor’s degree with engineering, logistics, or technology focus preferred.
  2. Minimum of three (3) years of implementing technical solutions in a business environment.
  3. Minimum of five (5) years proven analytical and problem-solving skills with experience presenting recommendations to management.
  4. Minimum of five (5) years of experience in process design and data analysis.
  5. Understanding of and experience delivering effective change management.
  6. Knowledge of and experience working with project management principles such as Lean/Six Sigma and Agile Development methodologies.
  7. Practical experience in fact-based analysis, root cause identification, and problem solving.


  1. Minimum of five (5) years of experience in technology design and product development as a business liaison or technical lead.
  2. Minimum of three years of experience in Transportation & Logistics with LTL Operations experience preferred.
  3. Data mining using common tools such as Power BI, Business Objects, and/or SQL.
  4. Experience working with Geographic Information Systems (GIS) used for planning and execution in a logistics operations environment.
  5. Experience writing technical documentation used for operations training and process control.



This job operates in a professional office environment indoors as well as at Terminals across US, Mexico, and Canada. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.  Requires up to 25% travel with flexibility of shifts to cover operational needs. 




The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Occasional lifting, pushing/pulling, carrying 10 lbs. of supplies and materials is required.

YRC Worldwide, along with all subsidiary companies, are an Equal Opportunity/Affirmative Action Employer

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