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Information Technology
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YRC

JOB SUMMARY

 

Perform tasks associated with installing, configuring, and maintaining computer and/or network operating systems, systems software, and related hardware under guidance of senior staff.  Implement technical knowledge to meet the needs of the team and organization.  Perform the less complex assignments.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Provide support and ensure reliability of deployed technologies, systems and processes according to established procedures and industry best practices.
  2. Troubleshoot, analyze, monitor and review records and reports of productions, application, system failures and other problems.
  3. Responsible for monitoring performance and maintaining system stability.  Responsible for maintaining and enhancing accurate documentation steps for installation, maintenance and configuration activities.  Maintain platform related inventory and other hardware/software/license tracing documentation.
  4. Coordinate the successful execution of project activities.  Assist and develop project presentation.  May present project presentation to technical groups.
  5. Provide general knowledge, training and solution sets to first level support teams to improve first call resolution and increase customer satisfaction.  Review issues to identify trends and make recommendations for improvement.

 

COMPETENCIES

  1. Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
  2. Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
  3. Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
  4. Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.
  5. Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
  6. Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
  7. Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

MINIMUM REQUIREMENTS

  1. Bachelor’s Degree in Computer Science or equivalent.
  2. Up to Two (2) years’ experience in areas related to platform specific systems and/or network operations.
  3. Routine experience and Active Director structure and logic.
  4. Basic understanding of script language as it applies to troubleshooting or discovery (i.e. Powershell, macro, etc.).
  5. Basic understanding of group policy and script behavior.
  6. General understanding of Windows operating system deployment and management (Windows 7, 8, and 10).
  7. Experience with client application installation, packaging and deployments.

 

PREFERRED QUALIFICATIONS 

  1. Experience with Mobile Device Management.
  2. Office 365 Administration.
  3. Mobile Device Management (MDM).
  4. Skype for Business Administration.
  5. SCCM (System Center 2012).
  6. Application packaging and deployment.
  7. Image development & management via MDT.
  8. Tier 3 incident resolution/root cause analysis.

WORKING CONDITIONS

 

This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

 

PHYSICAL DEMANDS

 

The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required.

 


YRC Worldwide is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Persons with Disabilities/Protected Veterans

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