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Distribution Center Manager II

Field Operations & Operations Management



Lead and manage all activities related to the functioning of a large distribution center to meet or exceed customer expectations and to achieve facility and company goals for operating ratio, growth and services for the assigned geographic service area.



  1. Develop customer strategy for the distribution center that promotes strategic business growth, customer retention, customer satisfaction, and improve customer relations.
  2. Support facility sales efforts by reviewing customer accounts to identify problems. Investigate customer complaints and make necessary adjustments.  Work with customer care team to discuss and resolve problems.
  3. Plan and lead daily operations to attain facility and company goals.
  4. Manage staffing for the distribution center and ensures the staff is positioned properly. Oversee the facility hiring process to ensure the best qualified applicants are hired.
  5. Develop management personnel for promotion and manages turnover at acceptable levels.
  6. Provide a safe and efficient working environment for employees and the public by ensuring compliance with company and government safety regulations.
  7. Establish and maintain effective relationship with local union.
  8. Review and analyze expenditure, financial, and operations reports to determine requirements for increasing profits and improving processes. Provide recommendations on findings. 
  9. Extensive knowledge and effective use of the local union contract.



  1. Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
  2. Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
  3. Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
  4. Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.
  5. Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
  6. Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
  7. Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.


  1. Bachelor’s degree in business related field or equivalent combination of education and/or experience.
  2. Five (5) years previous management and/or supervisory experience.
  3. Strong decision-making ability with excellent customer focus and demonstrated attention to detail with proven track record for delivering results.
  4. Effective verbal, written and interpersonal communication skills.
  5. Ability and desire to work in a fast-paced/high volume environment.



  1. Five (5) years successful operations leadership experience.
  2. Knowledge of company policy, procedures and applicable collective bargaining agreements.




This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.




The position requires the ability to spend long hours standing while using office equipment and computers. Occasionally sit. Ability to perform repetitive tasks such as typing and keying. Continually speaking and hearing, giving and receiving directions. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required.



YRC Worldwide is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Persons with Disabilities/Protected Veterans

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