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Area Performance Manager

Field Operations & Operations Management



The Area Performance Manager will assist in developing performance goals and monitor performance statistics at all levels. Review and monitor all cost lines on the income statement for efficiency opportunities and make recommendations for improvement. Assist and support Distribution Centers and Terminals to meet performance expectations. Provide training to management within the Area on policies, procedures and business fundamentals as well as provide preparation and guidance for Internal Audits. Serve as a liaison between the Area and General Office.


  1. Analyze various reports to identify areas of performance improvement for Distribution Center and Terminal operations. Assist managers in controlling cost through a daily review of key performance metrics. Support the sales team by providing analysis and problem resolution. Review Vital Signs daily for key performance trends and cost saving opportunities.
  2. Provide training and support to the Distribution Centers and Terminals to ensure procedural compliance. Perform audits to test compliance and as preparation for the Internal Audit. Assist all levels of management on proper application of policy and established procedures.
  3. Assist the Area Vice President in identifying areas for operational improvement. Work with specific terminals to implement best practices and improved work methods. Support quality efforts and customer service across all levels of the operations with focus on continuous improvement.
  4. Serve as a liaison between the Area and General Office. Provide assistance with communication and implementation of new programs, policies and procedures. Provide suggestions and input to General Office departments on changes to existing policies, programs and procedures.
  5. Prepare and analyze budgets. Monitor performance against budget, analyze variances for key trends and develop action plans for deficient areas. Assist and support the Area Vice President, Distribution Centers, and Terminals with in depth analysis, reporting, and diagnostics to evaluate performance trends.



  1. Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
  2. Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
  3. Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
  4. Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.
  5. Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
  6. Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
  7. Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.


  1. Bachelor’s degree in business, transportation or related field, or equivalent combination of education and work experience.
  2. Comprehensive knowledge of procedures, dock productivity, P&D productions, cost control, OS&D functions.
  3. Field experience exercising working knowledge of all duties performed in daily operations.
  4. Demonstrated analytical, organizational and prioritization skills.
  5. Effective oral, written, and interpersonal communication skills.
  6. Ability and willingness to travel at least 50%.
  7. Proficient using MS Office applications (Word, Outlook, and Excel).



  1. Two (2) years of experience as Terminal Manager or equivalent.
  2. LTL operations or operations audit experience.
  3. Experience in sales, distribution center and/or linehaul operations.
  4. Knowledge of general office departments and functions.




This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.




The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required. 


YRC Worldwide is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Persons with Disabilities/Protected Veterans

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