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Information Technology
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JOB SUMMARY

 

Responsible for maintenance, problem resolution, ad hoc information requests, and troubleshooting to support internal and third-party applications.  


ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Solid technical understanding.
  2. Maintains, troubleshoots, and resolves problems with the application.
  3. Installs and configures operating software.
  4. Provide technical support and participates in on-call rotation to resolve critical application issues.
  5. Contributes or writes technical specifications, including documentation of installation and operating procedures.
  6. Develops and analyze system reports.
  7. Collaborate with team to implement solutions, resolve problems.
  8. Ensure quality and maintains performance of deployed solutions.
  9. Other duties as assigned.

 

COMPETENCIES

  1. Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
  2. Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
  3. Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
  4. Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.
  5. Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
  6. Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
  7. Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

 

MINIMUM REQUIREMENTS

  1. Bachelor’s Degree in computer information systems or related area.
  2. One (1) to two (2) years’ experience in computer information systems.
  3. Strong technical aptitude, fast learner and effective problem solver.
  4. Self-motivated, goal oriented, quality driven and capable of working both independently and in a team environment.
  5. Great team player with positive attitude.

 

WORKING CONDITIONS

 

This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

 

 

PHYSICAL DEMANDS

 

The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required.

 

 

 

YRC Worldwide is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Persons with Disabilities/Protected Veterans

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